Customer Care Advisor.

We are currently looking for a Customer Care Advisor to join a Luxury Womenswear brand. Due to exciting business growth, the established customer care team is looking to expand. You will provide exceptional, above and beyond customer service via various channels, phone, email and live chat.

Key Requirements:

You must have experience working for a  retail brand, and have a genuine passion for Customer Service. The successful candidate needs to be flexible to cover shifts during working hours from Monday – Saturday. This role does include a hybrid working model, with split time between the office and working from home. Due to the fast-paced environment, the ideal candidate must be organised. Strong computer skills are required, and a familiarity with Customer Care systems, such as Freshdesk or Zendesk, is advantageous.

Key Responsibilities:

As Customer Care Advisor, you will build relationships with customers, processing orders, customer returns and tracking deliveries. Additionally, you will provide excellent styling, sizing, and garment care advice. Confidence in navigating the website is key, in order to assist customers on where to find information. Furthermore, you will work in partnership with third-party partners to provide updates on stock and orders. Finally, you will be expected to make recommendations on how customer experience can be improved.

Rewards and Benefits:

Joining an extremely talented team, benefits to the role include frequent socials, a generous staff discount and ‘Finish Early Fridays’ in the Summer months. The brand pride themselves on an inclusive working environment, with equality and diversity being at the forefront of their business model. They are a Real Living Wage Employer.  Various Health and Wellbeing insurances are also included, with a Cycle to Work and Tech Scheme.

If you have a confident telephone manner, with excellent written and verbal communication skills, this is the prefect role for you.