Team Manager — Luxury Fashion House — Harrods

About the Role
Team Managers are key leaders on the shop floor, shaping team culture and driving performance through people.

They bring the brand to life through their leadership, presence, and the quality of client relationships built by their team. Success in this role comes from leading by example, developing talent, and ensuring that standards and behaviours are consistently delivered.

Role Purpose

To lead, motivate, and develop a retail team, delivering an exceptional client experience while contributing to strong and sustainable store performance.

Reporting to the Store Manager, this role plays a key part in translating business objectives into daily actions on the shop floor.

Key Responsibilities

Team Leadership & Development

• Lead by example on the shop floor, setting the tone through behaviour and presence
• Coach, support, and develop team members through regular feedback
• Foster a culture of trust, accountability, and collaboration
• Translate store priorities into clear daily focus for the team

Ownership & Accountability

• Take responsibility for team performance, behaviours, and standards
• Provide clear, constructive feedback with a positive approach
• Address challenges proactively, fairly, and effectively

Performance & Brand Standards

• Drive sustainable commercial performance
• Ensure brand standards are consistently understood and delivered
• Balance operational excellence with a people-focused leadership style

Client Experience

• Deliver an elevated and consistent client experience
• Support the team in building long-term, meaningful client relationships
• Promote a strong clienteling culture across the team

Leadership Style

• Lead with confidence, professionalism, and emotional intelligence
• Build trust through consistency, fairness, and reliability
• Empower team members while providing clear direction and support

What Success Looks Like

• A motivated, engaged, and high-performing team
• Consistent delivery of an exceptional client experience
• Strong individual and team performance
• Loyal clients who return based on relationships and service quality

Profile & Skills

• Previous experience in a retail leadership role
• Proven ability to lead, coach, and develop teams
• Strong communication and interpersonal skills
• Ability to create an inclusive and engaging team environment
• Strong selling and clienteling skills
• Commercial awareness and understanding of KPIs
• Detail-oriented with a results-driven mindset
• High level of professionalism, accountability, and reliability
• Strong emotional intelligence and self-awareness
• Current or very recent experience within Harrods (within the last 12 months) is mandatory. Applications without this will not be considered.