Store Manager – Luxury Fragrances – Central London

About the Role

We are seeking an experienced and passionate Store Manager to lead a luxury fragrance boutique in Central London. This is an exciting opportunity to manage a high-profile store, deliver exceptional client experiences, and drive commercial success in a world-class retail environment.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and inspire a team to achieve sales and service excellence.
• Set clear goals and monitor performance, providing feedback and development plans.
• Foster a positive, collaborative, and client-focused culture.

Client Experience

• Ensure every client receives a personalized and memorable experience.
• Build strong client relationships and grow the client database.
• Act as a brand ambassador, representing the store with professionalism and passion.

Sales & Business Performance

• Drive sales and profitability through effective action plans.
• Monitor KPIs and implement strategies to maximize performance.
• Share insights and feedback with senior management to support business growth.

Operations

• Oversee daily store operations, including opening/closing procedures.
• Ensure compliance with company policies and health & safety standards.
• Manage inventory accuracy and stock control.

Profile & Requirements

• Proven experience in luxury retail management (fragrance or beauty preferred).
• Strong leadership and communication skills.
• Commercially minded with a passion for client service.
• Highly organized, proactive, and solution-oriented.
• Fluent in English; additional languages are a plus.