Store Manager – Luxury Fragrance Brand – London

A globally celebrated luxury fragrance house is looking for an exceptional Store Manager to lead its flagship boutique in London. This is a rare opportunity to join a brand renowned for its craftsmanship, storytelling, and sensory artistry.

As Store Manager, you will be the ambassador of the brand – inspiring your team, elevating the in‑store experience, and ensuring every customer leaves feeling connected to the world of fragrance. This is a chance to shape the success of a landmark location and represent a house known for creativity, refinement, and emotional connection.

Why This Store Manager Role Stands Out

• Join a brand at the forefront of luxury fragrance, where heritage meets innovation.
• Lead, coach, and develop a passionate team of fragrance experts.
• Take ownership of a boutique located in one of London’s most iconic retail districts.
• Work in a culture that celebrates artistry, individuality, and exceptional customer service.
• Influence the sensory journey of every client, turning visits into lasting memories.

Your Responsibilities as Store Manager

Customer Experience & Brand Ambassadorship

• Deliver an exquisite, personalised fragrance experience that exceeds client expectations.
• Build deep and lasting client relationships, focusing on retention, loyalty, and CRM excellence.
• Ensure all team members embody the brand values and act as true fragrance consultants.

Commercial & Retail Excellence

• Drive sales performance and lead the store to achieve ambitious KPIs.
• Analyse commercial reports, client insights, and opportunities to maximise performance.
• Implement effective strategies to elevate conversion, ATV, and overall store productivity.

People Leadership

• Inspire, mentor, and develop your team to reach their full potential.
• Foster a positive, collaborative, and empowered team culture.
• Lead by example in product knowledge, storytelling, and service rituals.

Store Operations & Visual Presentation

• Maintain pristine visual merchandising that reflects brand codes and seasonal storytelling.
• Oversee stock management, replenishment, and fragrance tester inventory.
• Ensure compliance across audits, processes, fragrance handling, and operational standards.

What We’re Looking For

• 3+ years’ retail management experience within luxury beauty, fragrance, fashion, or premium retail.
• A natural leader with strong coaching skills and a passion for team development.
• Proven commercial acumen with consistent KPI achievements.
• A deep appreciation for fragrance, luxury craftsmanship, and sensory retail.
• Exceptional communication, organisation, and problem‑solving abilities.
• Someone who thrives in a client‑focused environment and loves building relationships.

What’s On Offer

• Competitive salary plus performance‑based bonus structure.
• Generous product allowance and staff discount across the fragrance collection.
• Healthcare cash plan and enhanced wellbeing support.
• Opportunities for growth within a global luxury brand.
• A beautifully designed store environment that celebrates creativity and individuality.