Store Manager – Lifestyle Jewellery – Central London

About the Role

We are looking for an experienced and passionate Store Manager to lead a lifestyle jewellery boutique in Marylebone. This is an exciting opportunity to create unforgettable customer experiences, nurture a high-performing team, and drive commercial success in a vibrant retail setting.

Key Responsibilities

Customer Experience & Shopfloor Leadership

• Champion a culture of exceptional service, ensuring every client interaction is memorable.
• Build loyalty through VIP and CRM programs and engage with the local community.
• Drive commercial success by identifying creative ways to exceed expectations.
• Lead your team to consistently meet and exceed monthly and quarterly KPIs.
• Handle customer feedback with empathy and efficiency.

Visual Merchandising

• Implement visual merchandising directives with precision and creativity.
• Ensure the store reflects brand standards and aesthetic at all times.

Team Development & Leadership

• Onboard new team members through structured induction programs.
• Lead performance reviews and ongoing training.
• Set clear expectations and uphold company policies and values.
• Address team issues fairly and supportively.
• Manage recruitment processes in partnership with senior management.

Operations & Communication

• Oversee stock management, deliveries, audits, and inventory processes.
• Analyze store performance and implement strategies to meet business goals.
• Maintain strong communication with HQ and across teams.
• Manage rotas and payroll accurately and on time.
• Keep all store records organized and up to date.

Profile & Requirements

• 5+ years’ experience in retail management, ideally in luxury or high-volume environments.
• Proven ability to drive sales and lead teams to success.
• Strong communication, problem-solving, and visual merchandising skills.
• Collaborative leadership style that inspires and empowers others.
• Familiarity with Microsoft Office and retail systems.