Store Director – Fashion House – Central London

About the Role

We are seeking a visionary and commercially driven Store Director to lead a flagship luxury fashion boutique within Harrods. This is a high-impact leadership role where you will drive commercial success, elevate the client experience, and lead a passionate team in one of the world’s most iconic retail environments.

Key Responsibilities

Team Leadership & Development

• Inspire and lead a diverse team through hands-on coaching and regular feedback.
• Identify talent and create development plans to support career growth and succession.
• Foster a positive, empowering, and collaborative team culture.
• Ensure effective onboarding and integration of new team members.

Client Experience

• Lead by example on the shop floor, coaching the team in real-time to deliver exceptional service.
• Manage client flow and ensure every visitor receives a personalised experience.
• Build and maintain a client-centric culture focused on exceeding expectations.
• Grow the client database through effective data capture and relationship building.

Business Development

• Drive top-line sales and identify opportunities to maximise performance.
• Develop and implement strategic action plans aligned with business goals.
• Promote category development and collaborate with internal stakeholders.
• Act as a brand ambassador, networking and representing the store externally.

Operations & Compliance

• Ensure full compliance with company policies, health & safety, and operational standards.
• Maintain inventory accuracy and oversee stock management.
• Guarantee seamless collaboration between front and back-of-house teams.
• Monitor business performance and implement corrective actions as needed.

Profile & Requirements

• Proven experience in luxury retail leadership, ideally in a flagship or department store setting.
• Current or recent experience working at Harrods is essential.
• Strong commercial acumen and strategic thinking.
• Excellent communication and interpersonal skills.
• Passion for fashion, craftsmanship, and client service.
• Agile, solution-oriented, and collaborative mindset.
• Fluent in English; additional languages are a plus.