Made to Measure Specialist – British Menswear Heritage Brand

As a Made to Measure Specialist in our flagship store, you will be a key ambassador for tailoring excellence. You will guide clients through the MTM journey, from initial consultation and measurement to final fitting and delivery, ensuring an exceptional and personalised customer experience. You will work closely with the Store Manager and senior operations team to grow the MTM business and uphold the brand’s tailoring heritage.

Key Responsibilities

Client Service & Sales

Deliver a luxury, consultative MTM experience from first appointment to garment handover.
Build strong client relationships and develop a personal client book of MTM customers.
Meet and exceed individual and store MTM sales targets through active selling and client outreach.

Tailoring Expertise

Conduct precise measurements and fittings, advising on fit, cloth, styling, and construction.
Provide guidance to clients on seasonal fabric offerings, style options, and finishing details.
Maintain detailed knowledge of MTM product offerings and production processes.

Store Operations

Coordinate MTM order entry and liaise with tailoring partners and internal teams to track progress and ensure timely delivery.
Assist with trunk shows, client events, and in-store MTM activations.
Ensure MTM tools, fabric books, and fitting areas are immaculately presented and well maintained.

Collaboration

Work closely with the store team and contribute to overall store performance.
Provide feedback to management on product trends, client preferences, and service opportunities.
Support training of new staff on MTM services as required.