Luxury Store Director /London

An exciting opportunity for an experienced Store Director to lead a prestigious luxury boutique within a high-profile retail environment. This role requires a dynamic, commercially driven leader with proven expertise in luxury retail management, business development, and client engagement.

As the figurehead of this boutique, you will be responsible for driving sales, elevating the client experience, and inspiring a large, diverse team to consistently uphold the highest standards of service and operational excellence.

The Store Director will oversee all departments within the boutique, managing a team of 50+ people, including managers, client specialists, operations staff, and visual merchandising.

KEY RESPONSIBILITIES

Sales & Business Development

• Drive store performance by setting ambitious sales targets and implementing clear, strategic action plans.

• Monitor key business metrics, including KPIs, sell-through rates, and product performance, ensuring alignment with company objectives.

• Identify market trends and business opportunities to grow sales and expand the client base.

• Ensure the team maintains strong product knowledge, delivering regular training on selling techniques and brand storytelling.

Client Relationship Management (CRM)

• Build and nurture long-term relationships with VIP clients and high-net-worth individuals, delivering a highly personalized, luxury experience.

• Lead clienteling initiatives and coach the team on delivering outstanding customer engagement.

• Oversee exclusive in-store events, private appointments, and bespoke services to enhance customer loyalty.

• Manage client feedback, ensuring swift resolution and a consistently exceptional client journey.

• Expand the boutique’s network of influential partners and contacts to support business growth.

Team Leadership

• Lead, inspire, and develop a large team including managers, operations staff, client specialists, and visual merchandising.

• Recruit, train, and mentor top talent, fostering a high-performance culture with a strong emphasis on teamwork, client focus, and operational excellence.

• Conduct regular performance reviews, offering clear feedback and tailored development plans.

• Maintain seamless communication within the team through structured meetings and daily coaching.

Visual Merchandising

• Oversee the boutique’s visual merchandising, ensuring alignment with brand guidelines and consistently delivering a refined, elevated store environment.

• Collaborate with the VM team to deliver immaculate displays and an inspiring client experience.

Operations

• Ensure efficient stock management, optimising inventory levels in line with sales trends and client demand.

• Oversee all store security measures and manage risk around loss prevention.

• Guarantee compliance with all administrative, operational, and financial procedures.

• Continuously review and refine store processes to enhance operational efficiency.

PROFILE

• An experienced, business-driven leader with a minimum of 8 years’ experience in luxury retail management, ideally within a high-profile store environment.

• Strong expertise in client development, luxury customer service, and commercial performance management.

• A confident communicator and natural leader with a proven track record of managing large, diverse teams.

• Exceptionally organised, resilient, and results-driven, with the ability to thrive under pressure.

• A passionate brand ambassador with a refined sense of product, craftsmanship, and the luxury market.