On behalf of our client, a multi branded online marketplace, we are seeking an experienced Logistics Manager to join the team on a remote basis. Working closely with the CEO, you will be tasked with working with Customer Services, Category Managers and sellers to ensure a seamless process throughout.

Roles & Responsibilities

• Contact sellers regarding orders that risk breaching the SLA and returns that are due to be refunded, working with them to ensure customers receive the best service possible
• Monitor seller dispatch habits to identify any potential seller issues before they impact the customer
• Maintaining a relationship with return platform provider
• Liaising with Customer services, Category managers, Sellers and software suppliers to provide assistance/solutions where needed
• Refund EU sellers returns that have been returned to our Working with our warehouse and EU sellers to ensure products being returned are passing QC
• Support our warehouse with sending returns back to EU sellers, liaising with sellers and carriers to ensure minimal shipment disruptions
• Create reports for Category managers on dispatch/return/cancellation SLA’s for timely seller reviews.
• Support Partner support with on-boarding new sellers ensuring sellers understand SLA’s and assist in any logistics solutions where necessary
• Create daily SLA reports for the CEO
• Create weekly SLA reports for the CEO/customer services manager
• Create monthly SLA reports and set goals with sellers to ensure constant improvement
• Look for problems and barriers that may affect the customer and create/implement improvements to better the customer experience
• Create automated reports to ensure that sellers have the most up to date dispatch/return data

Skills & Experience

• Proven experience in a similar role managing teams
• Excellent verbal, visual and written communication skills
• Great understanding of the supply chain and returns process
• Self-motivation and are a self-starter
• Passionate about Retail
• A flexible working attitude, someone who is willing to go the extra mile to contribute to great teamwork