Logistics Manager.
Reference: GF LM£40,000-£45,000 per annum
+ benefits
On behalf of our client, a multi branded online marketplace, we are seeking an experienced Logistics Manager to join the team on a remote basis. Working closely with the CEO, you will be tasked with working with Customer Services, Category Managers and sellers to ensure a seamless process throughout.
Roles & Responsibilities
- Contact sellers regarding orders that risk breaching the SLA and returns that are due to be refunded, working with them to ensure customers receive the best service possible
- Monitor seller dispatch habits to identify any potential seller issues before they impact the customer
- Maintaining a relationship with return platform provider
- Liaising with Customer services, Category managers, Sellers and software suppliers to provide assistance/solutions where needed
- Refund EU sellers returns that have been returned to our Working with our warehouse and EU sellers to ensure products being returned are passing QC
- Support our warehouse with sending returns back to EU sellers, liaising with sellers and carriers to ensure minimal shipment disruptions
- Create reports for Category managers on dispatch/return/cancellation SLA’s for timely seller reviews.
- Support Partner support with on-boarding new sellers ensuring sellers understand SLA’s and assist in any logistics solutions where necessary
- Create daily SLA reports for the CEO
- Create weekly SLA reports for the CEO/customer services manager
- Create monthly SLA reports and set goals with sellers to ensure constant improvement
- Look for problems and barriers that may affect the customer and create/implement improvements to better the customer experience
- Create automated reports to ensure that sellers have the most up to date dispatch/return data
Skills & Experience
- Proven experience in a similar role managing teams
- Excellent verbal, visual and written communication skills
- Great understanding of the supply chain and returns process
- Self-motivation and are a self-starter
- Passionate about Retail
- A flexible working attitude, someone who is willing to go the extra mile to contribute to great teamwork