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Back to Jobs Posted on January 19, 2023 Job Sector: Operations

Head of Operations.

Reference: 69356

The Role:

I’m looking for a Head of Operations to work in a busy Logistics team, reporting to the Operations Director. The role will work closely with 3rd party logistics providers, suppliers, the internal buying department, customer services and the French team.


  • Overall management of our 3rd party logistics providers
  • Generate reporting on 3PL performance against SLA’s
  • Generate reporting on customer fulfilment
  • Budget creation and cost management
  • Forecasting
  • Daily, weekly and monthly operational reporting
  • Manage packaging requirements and procurement
  • Attend weekly meetings with our Buying team to agree priorities
  • Work closely with the buying team to effectively onboard new suppliers
  • Develop and enhance our reporting on all areas of Logistics and Fulfilment (including for our French market)
  • Work with our 3PL’s to improve our stock integrity and reduce short shipping of customer orders
  • Work closely with our freight partners and ensure smooth importation and collection of goods from our suppliers
  • Work closely with our Customer Service team to resolve any customer issues
  • Visit our 3PL on a regular basis to review operational requirements and manage any ongoing issues
  • Liaise with our French team to provide support to the French market logistics and supply chain teams.
  • Managing an internal team of 7

Key Skills/Experience:

  • Advanced understanding of logistics, fulfilment and supply chains
  • Excellent Excel and numeracy skills
  • Excellent interpersonal skills
  • Ability to work effectively under pressure and to tight deadlines
  • Ability to work as a team player and work towards shared goals
  • Ability to speak fluent French will be an advantage
  • Carrier selection and management






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