Floor Manager Menswear – British Heritage Brand

We are looking for a dynamic Floor Manager to lead the menswear department and ensure the seamless running of daily operations. This is a pivotal role within the business, combining leadership, clienteling, and commercial focus. You will oversee a team dedicated to delivering an outstanding luxury shopping experience, while driving sales performance and operational excellence.

Key Responsibilities

Lead, coach, and motivate the team to consistently deliver exceptional service that exceeds customer expectations.
Drive a culture of personalised clienteling, ensuring customers receive expert styling advice and an elevated shopping experience.
Oversee day-to-day floor operations, including scheduling, team deployment, stock flow, and customer service standards.
Monitor individual and team performance against KPIs, providing coaching, training, and development to ensure goals are achieved.
Take ownership of visual merchandising, floor layout, and presentation standards in line with luxury brand guidelines.
Develop strong client relationships and manage VIP customers, ensuring loyalty and repeat business.
Act as a key point of escalation for customer concerns, handling situations with diplomacy and professionalism.
Collaborate closely with senior management to implement sales strategies, product launches, and promotional events.

About You

Significant experience in luxury retail management, ideally within menswear.
Strong leadership skills with the ability to inspire and build high-performing teams.
Deep understanding of luxury customer service standards and clienteling techniques.
Commercially minded, with proven experience in driving sales and exceeding targets.
Highly organised, detail-oriented, and confident in decision-making.
Excellent communication and interpersonal skills, with fluency in additional languages being an advantage.