Department Manager – Fashion House – Central London

About the Role

We are seeking a dynamic and experienced Department Manager to lead the Ladieswear Ready-to-Wear department in one of the most prestigious retail environments in London.

As Department Manager, you will take full ownership of your department’s performance, leading a team of Client Advisors to deliver exceptional service and exceed sales targets. You’ll be a key figure in developing client relationships, coaching your team, and driving commercial success.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and inspire a team to achieve individual and departmental KPIs.
• Define goals and regularly review performance, providing real-time coaching and feedback.
• Identify and nurture talent, supporting career development and succession planning.
• Foster a collaborative and positive work environment.

Client Experience

• Ensure every client receives outstanding service and attention.
• Cultivate a client-centric culture and drive database growth through effective data capture.
• Support the team in building long-lasting relationships with clients.

Product & Sales

• Drive sales performance for the department, analyzing results and implementing improvement strategies.
• Enhance product knowledge across the team to boost KPIs such as UPT and cross-selling.
• Share market insights and customer feedback with senior management.

Operations

• Act as a key leader in the absence of senior management, overseeing store operations including opening/closing.
• Ensure compliance with company policies and procedures.
• Maintain inventory accuracy and manage stock effectively.

Profile & Requirements

• Proven experience in a similar retail management role.
• Strong leadership and communication skills.
• Commercially minded with a passion for fashion and client service.
• Agile, proactive, and solution-oriented.
• A team player with a collaborative mindset.
• Fluent in English; additional languages are a plus.