Client Services Executive – Supplier – Hammersmith

We are looking for a proactive Client Services Coordinator to support account management activities for a diverse portfolio of clients. This role focuses on delivering exceptional service, managing orders, and ensuring smooth operational processes while identifying opportunities for growth.

Key Responsibilities

• Client Engagement
  Communicate regularly with clients via meetings, calls, and digital channels. Understand their requirements, confirm reorder plans, and identify opportunities for additional sales.
• Sales Support & Order Management
  Create and maintain sales orders, returns, and exchanges using ERP systems. Monitor online ordering portals and coordinate with IT partners for updates and maintenance.
• Stock & Purchasing
  Track bespoke and standard stock levels, raise purchase orders, and advise clients on stock availability. Arrange embellishments for off-the-shelf items when required.
• Client Service & Issue Resolution
  Handle queries via phone, email, and live chat within agreed timelines. Process made-to-order requests, log quality control returns, and escalate issues when necessary.
• Logistics & Reporting
  Allocate orders, create dispatches, and monitor picking schedules. Prepare and distribute client reports according to agreed schedules.
• Financial & Administrative Tasks
  Generate invoices in line with contractual agreements. Set up and maintain accurate customer records in internal systems.
• Client Experience & Growth
  Support account managers with client activities such as trials, roadshows, and photoshoots. Attend client meetings and gather feedback to improve service.
• General Support
  Assist with administrative tasks to ensure smooth delivery of products and services. Provide support to remote team members with head-office-based tasks.

Skills & Experience

• Strong communication and relationship-building skills.
• Problem-solving ability and attention to detail.
• Comfortable using technology and ERP systems.
• Previous experience in customer service or account management preferred.

Benefits

• Competitive salary
• Opportunities for professional development
• Collaborative team environment
• Occasional UK travel